Dishonest company?

Love tower defense games, and Ive played a lot of them. In terms of quality, this ranks near the middle of the pack, and since its new, Ive had fun with it. However, the f.a.q. in the help section promised a free hero after 21 days of consecutive daily log ins. Day 21 came and went, and Ive received no free hero. I opened a ticket, and received no reply. At this point, I am beginning to think that the company is misleading players, if not lying outright. If this is so, I wont be playing their games in the future.

KilljoyWhitey about Alien Creeps TD, v2.4.2